Frequently Asked Questions

How do I delete Internet cookies ?

Microsoft Internet Explorer users can go to tools and then choose  ‘ Delete browsing history…’  You can then choose to delete your Internet cookies.

Can a virus damage computer hardware ?

No. Computer viruses are software code that is designed to spread to your computer files and other computers, delete files, and cause other problems with your computer data. So, if you are  experiencing an issue with a hardware device such as your printer, video card, sound card, etc.  it is not due to a virus.

Does Windows come with a virus protection program ?

All versions of Microsoft Windows do not come pre-installed with a virus protection program. This includes Windows XP and Windows Vista.

What is a computer virus ?

A computer virus is a software program that has been intentionally created to cause a user grief, spread to other computers, or destroy data on an individual’s computer. To help prevent a computer from becoming infected by a virus, software developers have developed anti-virus programs that stay active on the computer, helping to protect it. It is important to realize that many computers do not come pre-loaded with these programs already installed.If computers do come with these programs, the programs may expire within 90 days.

I lost my printer installation disk, how can I install my printer ?

Thankfully, a missing printer installation disc is not the end of the world and will not require you to wait until a new one can be sent to you. Today, all printer and other hardware manufacturers are providing downloads on the Internet to their software programs and drivers that are included with their products.

How do I fix a paper jam ?

Turn off your printer. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible , manually remove it. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible , manually remove it. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible, manually remove it. Turn the printer back on.

Are spaces allowed in email addresses ?

Just like an Internet URL , no spaces are allowed in an email address. However, names can be broken up using a period. For example, John Smith may have an email address: john.smith@computerhope.com or john.s@computerhope.com because no spaces are allowed in the email address.

I can’t receive any email attachments ? What do i do ?

If  the e-mail box is full of other e-mail messages and/or your storage space is only a few megabytes it’s possible that the attachment being sent cannot be received. Often if this problem is occurring the person sending the e-mail should get a response back from your e-mail server indicating that your mailbox is full and/or has exceeded its allocated size. Because computer viruses and other malware are best distributed through e-mail , many e-mail service providers , companies , and e-mail programs prevent certain types of file extensions from being distributed or received through e-mail . For example , Microsoft Outlook protect its users by automatically disabling certain file extension types from being received in e-mail.

I am unable to send or receive email ? What do i do ?

Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue , which would be causing your email issue . Ensure that your Internet email server or your Network email server is not encountering issues by contacting either your Internet Service Provider or your Network administrator.

My computer does not turn on , what do I do next ?

First, check the computer’s power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strip switches can be tripped off by your foot while you are working. Also, they have a built in circuit breaker, which usually looks like a black or red button located near the power switch. Press the button to reset it and see if that solves the problem. Check your battery backup.

What do I do when my computer crashes ?

There are many reasons why a computer may just stop working or “freeze.” Most of the time there isn’t much we can do about it. It is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands , your best bet is to re-boot the computer.

What do I do if my hard disk fails to work?

As with most computer errors, your first step is to shut down your computer and restart it. This will help you confirm whether or not you actually have a hard disk problem. If the disk is severely damaged, then your computer will probably fail to restart properly. If this is the case, then contact MC Ware – this is a job for professionals.

I can’t delete a file because it is being used by Windows ? What do i do ?

Close all programs running on the computer and try again. If after closing all programs running on the computer you are still encountering the same issue when attempting to delete files, load the computer into Safe Mode and delete the files.

How do I get into safe mode ? ( We do not recommend going into safe mode )

To get into the Windows 2000 / XP Safe mode, press and hold your “F8 Key” as the computer is booting,which should bring up the “Windows Advanced Options Menu.” Use your arrow keys to move to “Safe Mode” and press your Enter key.

How can I update my Microsoft Windows computer ?

If you are running Microsoft Windows 98, Windows 98 SE, Windows ME, Windows 2000, Windows XP, or a later version of Microsoft Windows, you are eligible to update Microsoft Windows, and in some cases, your computer hardware with the latest drivers through Microsoft’s update site, visit http://windowsupdate.microsoft.com

Is it safe to turn off a Windows computer without doing a shut down ?

Users should not simply press the power button or restart the computer while Windows is still running, unless there is an issue with the computer. Microsoft has included the shutdown feature because it enables a computer to go through allthe necessary steps that are required before turning off the computer. In fact, many versions of Microsoft Windows will check the computer for any problems if the computer is not shut down properly.

How can I recover a file from the recycle bin ?

Double click the recycle bin icon on your desktop. Here, you will see all of the files within your bin. Select the files you wish to recover, right click and choose restore.